Shipping policy

 

ShineOnAngel™ Shipping Policy

Thank you for choosing ShineOnAngel™. We are honored to bring artist Sandy’s vision and God’s light into your home. Each piece is handled with prayerful care to ensure it arrives safely at your doorstep.

🚚 Order Processing Time

1. All orders are processed within 1–2 business days (excluding weekends and holidays).

2. During busy seasons or high-volume periods, processing may take slightly longer.

3. Once shipped, you will receive a confirmation email with tracking information.

4. Please allow 24–48 hours for tracking details to update after dispatch.

🌍 Shipping Methods & Estimated Delivery Times

We offer free global shipping on most products. Additional shipping options may be available at checkout.


Estimated delivery times:

United States / Canada: 3–5 business days

United Kingdom / Germany / France / EU Countries: 5–8 business days

Australia: 5–8 business days

Other International Locations: 8–15 business days

⏳ Note: Delays may occur due to customs clearance, local postal conditions, or unforeseen carrier issues. These are beyond our control.

📦 Tracking & Notifications

You’ll receive a tracking number by email once your order ships.

Track your shipment either through the carrier's website or by visiting our Track My Order page.

If tracking hasn’t updated after 2 business days, please contact our support team at hello@shineonangel.com for assistance.

🚫 Out-of-Stock Items

In rare cases where an item becomes unavailable after your purchase:

We will contact you immediately to offer a refund or replacement.

Please provide a valid email and phone number at checkout to ensure smooth communication.

🛡 Lost or Damaged Packages (Our Guarantee)

Unlike mass-produced items, our statues are delicate art.

  • Arrived Damaged? If your piece arrives broken, please email us a photo of the item and packaging at hello@shineonangel.com within 48 hours. We will send a replacement at no extra cost to you.

  • Lost in Transit: If your tracking hasn't updated for over 5 business days, please contact us. We will work with the carrier to locate your package or provide a resolution.

🧾 Additional Information

Address Accuracy: Please ensure that your shipping address is accurate and complete at checkout. Once a package leaves our warehouse, we are unable to change its delivery address.

We provide accurate shipping estimates, but unexpected delays (weather, customs, or carrier issues) may occur.

We appreciate your patience and understanding.

For any questions regarding your shipment, contact our support team at hello@shineonangel.com — we’re here to help.