1. General Questions
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What makes ShineOnAngel™ pieces special?
Every piece is a soulful creation by artist Sandy. Our faceless designs are handcrafted with the intention of bringing God's light and a sense of healing into your home. Each statue is more than decor; it’s a visual prayer.
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What materials are the statues made of?
Our statues are crafted from high-quality, durable resin with a stone-like finish, ensuring they are both elegant to the touch and long-lasting for your sacred spaces.
2. Shipping & Delivery
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Where do you ship from and how long does it take?
As a US-based company, we process orders within 1-3 business days. Depending on your location, standard shipping typically takes 7-12 business days. You will receive a tracking number as soon as your package is on its way.
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Do you offer international shipping?
Yes, we share the light worldwide! Shipping costs and delivery times vary by country and will be calculated at checkout.
3. Orders & Payments
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Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal for a secure and seamless checkout experience.
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Can I change or cancel my order?
To ensure fast delivery, we begin processing orders quickly. Please contact us within 6 hours of placement if you need to make changes.
4. Returns & Refunds
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What is your return policy?
We want you to cherish your piece. If you are not completely satisfied, we offer a 35-day return policy for items in their original condition. Please reach out to our support team to initiate a return.
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What if my item arrives damaged?
We take great care in packaging our art. However, if your piece arrives damaged during transit, please email us a photo immediately, and we will send a replacement at no extra cost.
5. Gifts & Personalization
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Is the packaging suitable for gifting?
Yes! Our products are frequently chosen as gifts for Baptisms, First Communions, and Bereavement. Each piece comes in a protective, gift-ready box.
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Can I include a gift message?
Absolutely. You can add a personal note in the "Order Notes" section at checkout, and we will include it with your cherished gift.